ABOUT

A Concierge Approach to Business Growth

Exceptional customer experience isn’t just a nice-to-have—it’s the heartbeat of a thriving brand. That’s where we come in.

We’re not just consultants; We’re an Executive Concierge—here to serve as a seamless extension of your business. We help founders, executives, and service-based teams deliver high-touch, high-impact experiences that create lasting loyalty and drive sustainable growth.

With a background rooted in operations, client service, and brand representation, we bring both the polish and the practicality. We step in where you need me most—handling client communications, streamlining touchpoints, and ensuring your business always shows up at its best.

Whether we’re working behind the scenes or front-facing with your clients, we bring the same level of intention, professionalism, and care that you would—because your reputation matters, and so does your time.

Our Promise:

To treat your clients like VIPs.
To carry your brand like it’s my own.
And to make every interaction feel seamless, supportive, and unforgettable.

Let’s elevate your customer experience—together.

OUR TEAM

Amy Jagemann

Founder and Principal

Amy Jagemann, MBA, is the founder and principal consultant of CX Factor, where she helps businesses become easier to do business with.

With more than 20 years of experience spanning customer experience, marketing, operations and business strategy, Amy has built her career around solving complex problems, connecting the dots and turning ideas into action. She has led cross-functional initiatives for organizations ranging from global brands to family-owned businesses, helping leadership teams improve customer engagement, streamline operations and build stronger, more scalable businesses.

Through CX Factor, Amy works as a strategic extension of her clients' leadership teams while looking at their businesses through the eyes of the customer, identifying opportunities and friction points, and helping turn those insights into meaningful improvements.

Outside of CX Factor, Amy wears more than a few hats. She's a mom of four, raises cattle at her Colorado home, serves her community as a volunteer firefighter, and works alongside her husband to help grow and operate Jagemann Engineering, an aerospace engineering and manufacturing company.

Whether she's in a boardroom, working with a client, helping run a family business, tending cattle or responding with the fire department, Amy brings the same approach: understand the problem, bring the right people together and figure out how to make things work better.

Additional Resources – Customized to Fit Your Needs

Every project is unique, and so is the support it requires. At CX Factor, we offer access to a curated network of creative and strategic professionals to complement your customer experience initiatives. Based on your individual goals, we can bring in the right expertise to move your vision forward.

Available Resources Include:

Graphic Design
Website Design & Development
Video Production
Strategic Planning
Digital Marketing
Branding & Rebranding
…and more